Questions about

What should I bring with me?
If you are attending our clinic for an initial appointment we suggest you:
– bring any doctors referrals or scans that relate to your condition
– bring Private Health Insurance Membership Card
– bring any braces or aids you have been using
– please arrive 5 mins early as there is some new patient paperwork to be completed upon your arrival
What are your fees?

We require payment on the day of consultation.
We accept all private health funds and are able to process these claims on the spot using our HICAPS terminal. Please note, we are not able to backdate private health claims; therefore, if you do not have your card with you on the day, you will be required to pay for your appointment in full and manually claim your rebate yourself.

Are you registered as a preferred provider for any private health funds?
Yes, we are registered with Bupa, Medibank Private (including AHM) and HCF as preferred providers.
I forgot my Private Health Insurance member card. Are you still able to process my claim on the spot?
No. Unfortunately without having your member card to swipe through our HICAPS terminal, we are not able to process your claim. To avoid any issues on the day, please be sure to have your member card with you.
Do you offer Enhanced Primary Care (EPC) Plans/Chronic Disease Management?
If you have been approved and referred by your GP under a Medicare-funded Enhanced Primary Care plan, you must have your referral with you on the day. Without the correct referral, we will not be able to authorise any visits under this scheme.
Please note that you are only allowed a maximum of 5 sessions across all services under this referral. Any rejections from Medicare will result in the account being redirected to the patient to be paid privately.
Do you offer discounts for pensioners?
Yes, we do offer a reduced rate for any patients who hold a Pension Card, Health Care Card or Seniors Card.
Do you have evening appointments available?
Yes, we do offer evening appointments Monday–Thursday; however, due to the high demand of these appointments, they do tend to book up in advance.
Where do you operate your Hydrotherapy and Pilates classes from?

All Hydrotherapy and Pilates classes are operated out of the Lilydale Squash and Fitness Centre (446 Maroondah Hwy, LILYDALE).
However, please note that all payments for these classes are to be made directly to Active Sports & Spinal Physiotherapy, either in person, over the phone or via direct debit.

Do you accept patients with W/C and TAC claims?

We do accept TAC and Workcover claims.
All patients with a Workcover claim, must present with a letter from their employer which confirms the employer has accepted the claim and that they will be responsible for the payment of the invoices. If this letter is not presented, the patient will be required to pay for the treatment on the day.
All TAC patients will need to provide their TAC claim number and also their accident date.

What should I wear?
Loose fitting clothes would be best and shorts if appropriate for back and lower limb injuries. A gown can be provided if required.

No Matter Whether Your Condition Was Caused By A Sport,
Work Accident or Otherwise, We’re Ready To Help

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351 Main Road, Lilydale

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9735 7733

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